Hekken

SHIPPING AND DELIVERY POLICY

Hekken india offers free nationwide shipping on all orders. Majority of our orders are dispatched – within 24 to 48 hours of receiving the order and delivered within 4 to 7 working days after being dispatched. Our shipping is done through leading courier services in the country. We will make best efforts to ensure accurate delivery of your products in good condition.

Please note our shipping and dilevery policy as follows:

Cities we Deliver to :-

Bengaluru, New Delhi, Mumbai, Chennai, Hyderabad, Pune, Kolkata, Noida, Ahmedabad, Gurgaon, Lucknow, Jaipur, Navi Mumbai, Indore, Chandigarh, Jammu and Kashmir, Punjab and many more.

  • Our shipping and delivery times vary by destination location, and the typical lead times.

It is to be noted that the above mentioned number of days are only tentative timelines and we shall not be obliged to deliver the products within the timelines mentioned above. However, we shall make our best efforts to deliver your orders within the above mentioned timelines.

  • In the rare event that we are not able to ship your order completely within 7 working days of the order, we will contact you and obtain your instruction as to whether you would want the unshipped part of the order to be cancelled or not. In the event you are desirous of waiting for the shipment of your complete order until the time period intimated by us to you, we will ensure that we make our best efforts to ship the same within the specified period of shipment intimated to you. In the event you are desirous of cancelling the remaining unshipped part of the order, we shall cancel the same, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded in the manner set out in Returns and Refunds Policy.

  • We ship on all working days, excluding Sundays and public holidays.

  • We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters or causes beyond our control. In cases such as these, you may either call us or directly contact the courier for the status of your consignment.

  • Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Damage of External Packaging

On receipt, if it is noticed that the external packing of the consignment is damaged or tampered with, customers are requested to verify the quality/quantity of the products against the invoice, before accepting the package from the courier agency. In case of any discrepancy is noticed in the packet, customer can either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. In such cases, the customer is requested to either call or email us intimating us on the issue. Photographs of the delivered product may also be sent to us. We shall handle such issues directly with the respective courier company.

In case you have refused to accept delivery of the consignment, kindly intimate us with the details of your order. Once the package is received in our warehouse, we will cancel the order and we will refund the money in your banking account.