Hekken

Return Policy

Return Period after Delivery will be for 7days and it is applicable if product received is Defective or Damaged or Not as Described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

For products where installation is provided by Hekken:

  1. Please do not open the product packaging by yourself. Hekken authorized personnel shall help in unboxing and installation of the product.

  2. The return period for such products commences from the date of installation.

How does Hekken help in resolving any issue with a product purchased on Hekken?

Returns Processing

If you’re facing any issues with a product purchased on Hekken, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Hekken (or partner) personnel may visit your place. We will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like sinks, accessories etc.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided.

Returns Pick-Up

During pick-up, your product will be checked for the following conditions.

  1. Correct Product

IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

  1. Complete Product

All in-the-box accessories (like Soap Dish, Drain pipe, etc.), freebies and combos (if any) should be present.

  1. Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable).

  1. Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

  1. Undamaged Packaging

Product’s original packaging/box should be undamaged.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

– Hekken cannot provide replacement

– In-line with Buyer Protection, when a dispute has been ruled in your favour.