Hekken

Warranty Hekken

WarrantyThank You for Your Purchase of Your New hekken Product!

HEKKEN LIMITED LIFETIME WARRANTY

This product has been manufactured and tested to the highest quality standards by hekken (India).
We offer our customers thoughtfully crafted fixtures & accessories, engineered for enduring performance over years of use.

WHO IS COVERED BY THE WARRANTY

This warranty extends to the original purchaser only. This warranty is not transferable, between homes or owners and is only applicable to residential use.

WHAT IS COVERED BY THE WARRANTY

hekken warranties this product against defects due to material or craftsmanship error during the warranty period: hekken will provide replacement parts at no charge, or at its option, replace any product or part of the product that is deemed defective, under normal installation, use, service and maintenance. If hekken is unable to provide a replacement and repair is not practical or cannot be made in timely fashion, hekken may elect to refund the purchase price in exchange for the return of the product.

CONDITIONS AND EXCLUSIONS

Like other home fixtures, hekken products will require light maintenance to ensure proper function. We provide you with complete knowledge to perform this maintenance and can also recommend resources if you are unable to fulfill this service.

  • hekken will not be responsible for product failures due to lack of maintenance or proper use.
  • The original sales receipt, order number, and/or proof of purchase must be presented at the time of the warranty claim, without exception, for this warranty to be applied to all hekken products.
  • hekken recommends installing all hekken products with a licensed, professional plumber. hekken will not be held responsible for any damage or product failure due to improper installation, misuse, or failure to use a licensed professional. Please read your care and maintenance documentation to determine the limits of proper use.
  • Commercial use will automatically void this warranty.
  • This warranty is not applicable to hekken products purchased from an unauthorized seller.

NON-APPLICABILITY OF THIS WARRANTY

By the purchase and use of our products, you agree that hekken is not liable for incidental, consequential or special damages associated with the return, replacement, installation or use of your product. This includes freight costs, cartridge replacement, labor, travel time, lost profit, home damages and other contingent liabilities and costs (including, without limitation, costs associated with experts, investigations, analyses, attorneys and other professionals and services).  The hekken warranty is a comprehensive and explicit limit of liability, and all items outside of it are not addressable by or the responsibility of hekken Certain states have variances regarding implied warranties and in those situations we remain fully compliant.
hekken(India). makes no implication that products comply with any or all local building or plumbing codes. It is the consumer’s responsibility to determine local code compliance. This warranty extends to the original purchaser and first consumer.
If you are a homeowner please contact a hekken (India) Customer Service Representative at:

Hekken (India) Pvt Ltd
325,3Rd Floor Ring Road Mall
Sectorr#Rohini Delhi 110085
INDIA
Toll-free +91 9696700700
coustmerservice@hekken.in